Overview

Location: Cardiff, South Glamorgan | Full Time – Permanent | Salary: £23000 – £27000/annum Bonus and Benefits

Radius is seeking a talented 2nd Line Desktop / Support Engineer for their multi-national client.

Responsibilities:

•Support escalation from the Service Desk for 2nd Level Desktop and Onsite support

•Provide end-user support for Business Applications

•Provide support for desktop operating systems primarily Windows alongside Apple Mac O/S

•Documentation maintenance and provision for colleagues including Level 1 and 2 support

•Integrate with remote 2nd line support

•Fault find and problem solve recurring desktop issues

Mandatory skills:

•Windows 7-10 (essential)

•Imaging and deploying Windows equipment using various tools including Altiris and SCCM

•Hardware support: Various Windows devices inc, HP, Dell, Toshiba, Lenovo, Surface

•Active directory

•IPT support

•Knowledge of networking concepts, principles and troubleshooting skills

Desirable skills:

•Office up to 2016 and 365, Sharepoint

•GoogleApps

•Mobile telephony (including Apple, HTC & Samsung)

•Polycom VC, printing support, patch management, asset Management

•Software deployment using Altiris and SCCM

•ITIL awareness

•Process development

•Microsoft Windows Server Administration

Soft Skills:

•Excellent communication, customer service and interpersonal skills

•Ability to work on their own as well as part of a team

•Flexible and confident working on your own, based out on client sites